EXCHANGES

We gladly accept your requests to exchange the color and size of your purchased item if we are able to offer you this new item 

TIMING FOR AN EXCHANGE

You have 28 days from the date you received your order to inform us for your exchange request

SHIPMENT COST FOR AN EXCHANGE

Exchange shipping is complimentary however you will be responsible to pay for taxes and duties that may occur

INFORM US FOR YOUR EXCHANGE REQUEST

Please kindly email your exchange request to customercareusa@idiltarzi.com. Within the email supply us with :

* your order number that you already bought the item
* the style code of the item you would like to exchange
* the new variant code and variant name of the item that you prefer
* the size of the exchange you prefer

EXCHANGE PROCESS

You will receive our informative email for your exchange request addressed to your email in your account within 48 hours once you proceed with the exchange request as above. Once we confirm an exchange by means that we are able to offer you the new item; the exchanges should be provided to us;

*in original condition
*hasn’t been used, washed, altered, stained
*has any original packaging such as authenticity cards and/or branding tags
*is accompanied by its original invoice

MAY YOU CONTACT US IF NECESSARY

You may always contact us by email at customercare.usa@idiltarzi.com We will be there to assist you for more